First visit guide

What to expect on your first appointment.

No mystery, no "let's see how it goes." Here is exactly what happens on day one, in order, with rough timing. Part of the first visit is simply deciding together which discipline — chiropractic, naturopathic, or physical therapy — fits what you are dealing with.

  1. 1

    Paperwork & benefits (15 minutes)

    Fill out the new-patient forms ahead of time or in the waiting room. Bring a photo ID and your insurance or FSA/HSA card. If you have recent imaging (X-ray, MRI), bring it on a disc or email it ahead — it saves a step.

  2. 2

    Conversation (20 minutes)

    Your doctor sits down and listens first. What hurts, when, how long, what you have already tried, and what you actually want to get back to — picking up a grandkid, finishing a round of golf, sitting through a workday without wincing.

  3. 3

    Exam & the right discipline

    Orthopedic, neurologic, and movement testing. Then we decide together whether chiropractic, naturopathic care, physical therapy — or a combination — is the right path. Having all three in-house means you are never sent away to start over somewhere else.

  4. 4

    Honest plan

    You leave with a clear plan, a written estimate, and an answer to "how long until I feel better." No fourteen-page packets, no pressure to commit to a forty-visit prepaid program.

  5. 5

    Treatment, if you are ready

    Many patients start the same day. If today is not the right day — too much pain to tolerate it, you want to think it over, you need to talk to a spouse — that is fine. We will reschedule, no charge.

Request an appointment Call (480) 704-1050
The welcoming lobby at Active Lifestyle Clinic, Phoenix
Insurance & payment

Straight answers before you ever swipe a card.

We verify your benefits before your first appointment, so the front-desk conversation is short and there are no surprises on visit two.

Chiropractic & physical therapy

Often billable to insurance. We check your specific plan up front and tell you exactly what is covered before we begin — not after.

Naturopathic & regenerative care

Many naturopathic services (injections, PRP, hormones) are paid out of pocket. We keep pricing transparent and quote it before you commit — no bundles, no surprises.

How patients pay

  • Most major insurance for chiropractic / PT
  • FSA & HSA cards accepted
  • Auto / PIP claims (accident care)
  • Transparent cash pricing on every service
  • Major credit & debit cards
  • Payment arrangements on request

We will verify your specific benefits before your first appointment — just call (480) 704-1050.

Common questions

What new patients usually ask first.

If the question on your mind is not here, just call us — we would rather answer it now than have you guess.

What is the difference between a naturopath and a chiropractor?

A chiropractor (Dr. Jen) focuses on the spine, joints, and nervous system through hands-on adjustments. A naturopathic doctor (Dr. Todd) treats the whole body with natural medicine — injections, nutrition, hormones, and regenerative therapies. Together they cover far more ground than either could alone.

Do I have to see both doctors?

Not at all. Many patients come in for just chiropractic, or just naturopathic care. We simply have both available, so if your case would benefit from the other discipline, the right doctor is already down the hall.

Are the joint injections painful? Is it surgery?

No surgery — these are quick, in-office injections (prolotherapy, prolozone, PRP). Most patients describe brief pressure. They are designed to help the joint repair itself, often as an alternative to surgery.

How many visits will I need?

It depends on what is wrong and how long it has been wrong. We never sell prepaid packages. After your exam we recommend a plan with a clear end-point and revisit it together as you progress.

Do I need a referral?

No. You can call us directly to schedule — no referral required.

What if I have been to a chiropractor before and did not like it?

Tell us why on the phone. There are many techniques — if a high-velocity adjustment is not for you, Dr. Jen has gentler options that work just as well for many conditions.

Do you treat auto-accident injuries?

Yes, regularly. We document thoroughly, coordinate with your attorney or insurer, and design a recovery plan with a clear goal.

Ready when you are.

Request a new-patient appointment and we will call you back the same business day.